BEAUTY INFUSED IN EVERYTHING

Shipping + Returns

SHIPPING

H+H ships to all provinces & territories in Canada. Orders are processed and shipped from our store located in Toronto, Ontario via Canada Post within 1-3 business days of your order confirmation. You will be contacted in case of a delay. Alternative shipping is available upon request.

If your order value is $100 or greater (after all promotions/discounts have been applied, but before taxes), the order ships FREE.

Customers will receive a confirmation email when your package has been shipped. If your order does not arrive within 14 days please contact us at apothecary@helenandhildegard.com and we will follow up on your claim.

FREE SERVICES DURING OUR STOREFRONT CLOSURE

For the duration of the province-mandated business closures as of March 23, 2020 there will be FREE FRONT WINDOW PICK-UP available at our store on Wednesdays and Saturdays between 11AM-5PM.

For local addresses between Lakeshore Blvd and Eglinton Ave West, and from Bathurst St to Jane St, you can also opt for secure and socially-distanced FREE OUTDOOR DROP-OFF at your door.  Deliveries will be made on Mondays and Thursdays, whichever is closer following the date of order fulfillment. 

RETURNS

To be eligible for a return, your item must be unused and in the original packaging, in the same condition that you received it. We are happy to provide a full refund for any unused products returned within 15 days of receipt.

After 15 days, all sales are final. Due to the nature of the product, we are unable to accept returns of used products.

Please email us at apothecary@helenandhildegard.com and be sure to include your order number along with a detailed description of the reason for the return. One of our friendly staff will be in touch with next steps.

The customer is responsible for all return shipping costs, as well as customs and duty fees, if applicable. We regret that we are unable to refund your original shipping charges unless the return was a result of our error.

REFUNDS

We do our best to package your products carefully to make the trip intact, but sometimes spills or breaks may occur.

If the product is defective or arrives damaged, send us an email, including pictures, to apothecary@helenandhildegard.com within 5 days of receiving the order. 

We will assess the damage and do our best resolve the matter with either a product replacement or credit/refund. If you send the product back for our inspection, we will follow up with an email that we have received your returned item and will also notify you of the approval status of your refund.

If the refund is approved, you can opt to be sent a replacement, a store credit for the full value of your item or a refund can be applied to your original method of payment.