BEAUTY INFUSED IN EVERYTHING

Shipping + Returns

AT STORE PICK UP

If you select FREE At Store Pick Up when you place your order, we’ll have it packed and ready for either in-store or contactless curbside pick up.  We're equipped to serve you at the level of interaction that makes you feel most comfortable.

LOCAL DELIVERY WITH DLVVR

Our personalized local option is Dlvvr, which operates much like food delivery services - super speedy! If you are within a 20km radius from our shop and order during the day, you will likely receive your package within a couple of hours. The cut off for same day delivery is 2 hours before we close (cutoff times: Weekdays 5pm / Sat 4pm / Sun 3pm).  After that your items will be scheduled to be delivered the next day after we open. Dlvvr rates are based on your distance from the store - the closer you are the cheaper it will be. The courier will text you when they are on the way and you'll be able to text back to set up drop-off instructions and any other delivery particulars.  Orders over $100 will be discounted $8 towards the Dlvvr fee.

CROSS-COUNTRY SHIPPING

H+H ships to all provinces & territories in Canada. Orders are processed and shipped from our store located in Toronto, Ontario via Canada Post within 1-3 business days of your order confirmation. You will be contacted in case of a delay. Alternative shipping is available upon request.

If your order value is $100 or greater (after all promotions/discounts have been applied, but before taxes), the order ships FREE.

Customers will receive a confirmation email when your package has been shipped. If your order does not arrive within 14 days please contact us at apothecary@helenandhildegard.com and we will follow up on your claim.

RETURNS

To be eligible for a return, your item must be unused and in the original packaging, in the same condition that you received it. We are happy to provide a full refund for any unused products returned within 15 days of receipt.

After 15 days, all sales are final. Due to the nature of the product, we are unable to accept returns of used products.

Please email us at apothecary@helenandhildegard.com and be sure to include your order number along with a detailed description of the reason for the return. One of our friendly staff will be in touch with next steps.

The customer is responsible for all return shipping costs, as well as customs and duty fees, if applicable. We regret that we are unable to refund your original shipping charges unless the return was a result of our error.

REFUNDS

We do our best to package your products carefully to make the trip intact, but sometimes spills or breaks may occur.

If the product is defective or arrives damaged, send us an email, including pictures, to apothecary@helenandhildegard.com within 5 days of receiving the order. 

We will assess the damage and do our best resolve the matter with either a product replacement or credit/refund. If you send the product back for our inspection, we will follow up with an email that we have received your returned item and will also notify you of the approval status of your refund.

If the refund is approved, you can opt to be sent a replacement, a store credit for the full value of your item or a refund can be applied to your original method of payment.